Every appointment at Bespoke is especially reserved for you! We understand that life can be hectic and sometimes schedules change, so as a courtesy to our staff, and other waiting clients, we have policies in place to ensure prompt service.
As a courtesy, our software system Phorest, will send a confirmation text and/or confirmation email 48 hours before your scheduled appointment. Please understand that an unconfirmed appointment does NOT mean an automatic cancellation. Cancellations must be received by telephone (724-719-2559) or email (email@example.com) at least 24 HOURS before your scheduled time to avoid a 50% charge of your service fee. Cancellations and "no shows" leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
Due to scheduled appointments for all of our clients, we may need to reschedule your appointment if you are more than 10 minutes late.
We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask.
If for any reason you are not satisfied with a product purchase, we will gladly exchange the product for another provided less than 50% has been used. This is valid only up to 30 days of the original purchase.
We strive to make your service experience at Bespoke exceptional. If for any reason you are unhappy with your service please let us know by phone or email within 7 days. We will do our best to schedule with your original service provider for a revision.